Sunday, 6 December 2020

How to make a question conditionally visible based on previous question response in Salesforce Survey

Below shows how you can make a Survey question conditionally visible


 Let say I have a Survey and it has two questions:

  1. Rate our product (out of 5 stars) 
  2. How would you like us to improve it for you? (long text question)
Now I want to show question 2 only if any user rated my product 3 or less.


Steps 1:

Create a Survey with both the questions:







Step2:

Go to Question 2 and click on the 'display logic' button :






Step3:

In 'Select Condition' - Choose  'All Conditions are met'
In 'Question' -  Select the first question 'Rate our product!'
In 'Operator' - Select 'is less than or equal to'
In 'Response' - Select '3'



 


And then click on the 'Save logic' button.


This will make question 2 appear only for those users who rated the product 3 or less.


You can also watch a tutorial on this below, it also includes how to use branching logic along with display logic:










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